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Store Policy

Customer Care

My primary concern is care and identity protection. All products purchased will be screened for possible fraud or stolen credit card information.

If you purchase is canceled and it was not a fraudulent charge please email me at josh@904pokejax.com and I will make it right. 

My priority is consumer protection, well packaged products and fast shipping.

Returns/Refund/
Cancellation Policy

Return Policy:

Due to the nature of sealed products in the Pokémon TCG industry, we do not offer returns. However, if something arrives damaged, send us an email and we'll make it right | josh@904pokejax.com

 

Cancellation Policy:

Can be requested prior to shipment but are subject to a 6% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.

Email josh@904pokejax.com with the Subject line: "CANCEL ORDER #____"

Privacy & Safety:

Effective Date: 7SEP25

904POKEJAX values your privacy and is committed to protecting your personal information. This Privacy Policy ("Policy") explains how we collect, use, store, and disclose your information when you visit our website, purchase products, or interact with us in any way. By using 904PokeJax.com, you consent to the practices described in this Policy.

Information We Collect

We may collect the following types of information:

  • Personal Information You Provide: Name, billing/shipping address, email, phone number, payment details, or other information voluntarily provided when you place an order, create an account, or contact us.

  • Automatically Collected Information: IP address, browser type, device details, pages visited, cookies, and tracking technologies that help us improve website performance and user experience.

  • Optional Demographic Information: Age, gender, preferences, or survey responses (when voluntarily provided).

We do not knowingly collect information from children under 13.

How We Use Your Information

We collect and use your information for purposes including:

  • To process and fulfill orders.

  • To improve our website, products, and services.

  • To send you updates, promotions, and marketing (when you have given consent).

  • To respond to customer service requests.

  • To detect and prevent fraud, security breaches, or unlawful activity.

  • To comply with legal and regulatory obligations.

We retain your data only for as long as necessary for the purposes described above, or as required by law.

Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share data in the following cases:

  • With service providers (e.g., payment processors, shipping partners) who assist us in operating our business.

  • When required by law, subpoena, or government request.

  • To enforce our Terms of Service or protect the rights, property, and safety of 904POKEJAX, our users, or others.

  • With your consent or as otherwise disclosed at the time of collection.

Cookies and Tracking

Our website uses cookies and third-party tracking technologies (such as Google Analytics, Facebook, Instagram integrations) to enhance user experience and measure performance. You can control cookies through your browser settings, but disabling them may limit certain features.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications by clicking "unsubscribe" in our emails or contacting us directly.

  • Restrict or object to certain data processing.

  • Request a copy of your personal data in a portable format.

To exercise these rights, contact us at Josh@904PokeJax.com.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request details about the categories and specific pieces of personal information we have collected about you.

  • Right to Delete: You can request that we delete your personal information, subject to certain exceptions (such as fulfilling an order or complying with legal obligations).

  • Right to Opt Out of Sale: 904POKEJAX does not sell personal information. If this changes, we will update this Policy and provide a “Do Not Sell My Personal Information” link.

  • Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.

To make a CCPA request, please contact us at Josh@904PokeJax.com. We may need to verify your identity before processing your request. Authorized agents may submit requests on your behalf if they provide proof of authorization.

Data Security

We use industry-standard safeguards to protect your personal information:

  • Secure Sockets Layer (SSL) encryption for payment and sensitive data.

  • Limited employee access to personal data.

  • Secure servers and data storage practices.

However, no online transmission or storage system is 100% secure. We cannot guarantee absolute security.

International Users

If you access our website from outside the United States, please note that your information will be processed in the U.S. By providing your data, you consent to this transfer and processing.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Policy regularly to stay informed.

If we make significant changes, we may also notify you by email.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: Josh@904PokeJax.com
🌐 Website: www.904PokeJax.com

Shipping Information:

​​- Shipping is typically 24 to 48 hours after payment.

- Shipping Flat rate for smaller items $6.00 & &10.00 for larger items.  

- All Shipments include Insurance.

Payment Methods: 

- Credit / Debit Cards / Pay Pal / Apple Pay / Google Pay 

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